To make changes to your order after is confirmed will require the assistance of the ONLINE TEAM.
Changes can only be made if the produce is available and prior to delivery run cut off times.
Changes to orders cannot be made after delivery run cut off or during periods of peak demand such as Christmas & Easter.
Changes cannot be made through the store, you will be referred back to the online team.
Changes to orders will require payment to be made at the time of the change via your payment method for the original order.
Orders will not be updated until payment is received.
If you change your order after it is confirmed it will not change service and shipping costs.
However, if you wish to cancel your order and re submit that may effect service and shipping costs.
Orders can only be cancelled with the assistance of the online Team and not via the store. Orders cannot be cancelled within 24hours of dispatch.
You created an order and something went array when trying to process your payment.
If you are a Registered user, please go to the LOG IN | CREATE ACCOUNT tab.
Log in and scroll down to your previous order.
CLICK ACTION to re order and go back through the checkout. You can make changes to your order at this time.
ONLY CONFIRMED ORDERS ARE PROCESSED FOR DELIVERY.
PRICES AND AVAILABILITY ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED.
Click here for our: Delivery Schedule which outlines when we deliver to you.
Let us know if you have a special occasion like a large family gathering or party and require an alternate delivery time and we will do our best to work with you.
You can always ring the store during business hours or speak with the Online Team on the ONLINE WEBSITE CHAT if you have a meat emergency!
We can only make changes to confirmed orders during business hours prior to 4pm the day before delivery and 4pm 48 hours prior to delivery for Melbourne Metro & Region 1, 2 & 4.
Your order will be individually cut and packed by a Senior Butcher. Our service is custom and geared to be personalised by you.
Meats and fresh produce must be supplied by weight as specified by Weights and Measures Laws in Australia.
We will supply what is in your order but please note when your Butcher prepares your order he will honour the produce.
For example, if you order 500g of Chicken Breast, you will receive 500g of Chicken Breast. However, when you order 2 X 500g Chicken Breast the Butcher will supply 1kg of Chicken Breast but the weight on each tray may slighter differ, however the total weight supplied will be 1kg. Not all chickens have an exact 250g or 500g chicken breast
The above is an example this is also the same for other meats such as ribs. We do not want to cut into produce if we don't have too.
When products specify Portion Cut this is how they will be supplied eg. steaks
We do not recommend splitting orders, however that is a decision for you based on the above and really depends on what you are ordering. It is very easy to split some produce orders, especially if you are ordering a couple of Butcher Boxes as Butcher Boxes are supplied as specified.
We give 100% when preparing online orders and use our 70 years industry experience when preparing your produce.
You've spent ages compiling a cart of country fresh produce, however you'd rather process your payment and confirm your order at a later date. Can you save your cart?
Yes, as long as you've logged in as a registered user whilst compiling your cart. Your cart can be located in your user ACCOUNT history.
Once you proceed to checkout and confirm your cart it will become a CONFIRMED ORDER and can be found in your account history under ORDERS. This allows you to re order the same produce at a later date.
Please note until a cart is a confirmed order produce price and availability is subject to change.
If you re order a previous order, you can make changes or add weekly specials.
To save your cart, please log in or create a registered user account on the top menu my clicking MY ACCOUNT.
Check that your cart is in your cart history prior to vacating the site.
Produce is sourced from our OWN FARM & local farmers within a 100km radius of the store.
Most produce is sourced direct from local farmers in our local area, which is classified as The Western District.
We supply exclusive Branded meats that come from further a field.
We also stock FARMGATE produce, which simply means produce made on farm by artisan farmers.
We have been dealing with the same suppliers for over 40 years, please go to our ABOUT section of the website for a more comprehensive outline of our ethos and supply chains.
Your credit card information is safe when you purchase online from MidWest Meats.
We do not store your credit card information.
When you checkout from our online store, your credit card details are securely passed to the eWay payment centre using state of the art 128 bit security encryption. This means that other people cannot intercept your transaction to "steal" your details.
You will notice the "padlock" icon in your browser window during the checkout process so that you are assured that this is a secure transaction.
It is always best to do this during business hours with our ONLINE WEBSITE CHAT TEAM
If you can't remember your username or password out of business hours, just go to www.midwestmeats.com.au/login then click on "Forgot your password" or "Forgot your username".
You will be prompted for your email address used to register with us and then a reminder email will be sent to you.
You can then login or reset your password as applicable.
You can also access the "Forgot password" or "Forgot Username" buttons during the checkout process.
You do not need to register with us in order to purchase. You are free to order at checkout as a Guest User.
In order to deliver your order, we require your email address, full name, invoice and/or shipping address and phone number.
You may find it more convenient to register with us if you intend making regular purchases - which of course we hope you will!
Registered users will also be able to build a cart over an extended period of time.